WAREHOUSING & LOGISTICS

Case Study: How a High-Volume Canadian Distribution Centre Standardized ID Across Permanent Staff, Temp Workers, and Carrier Drivers *

350+

Daily Badge Users

2 weeks

To Eliminate Paper Logs

35%

Faster Temp Onboarding

2/2

Client Audits Passed

The Situation

A 400,000 sq ft distribution centre near Calgary handling temperature-sensitive goods for grocery and pharmaceutical clients hosted 250 permanent employees, 80-120 temp workers from three staffing agencies, and dozens of carrier drivers daily. Managing who was authorized to be where (and proving it during client audits) had become a full-time administrative problem.

The Challenge

A pharmaceutical client flagged a chain-of-custody documentation gap: the facility could not demonstrate who had accessed cold storage during a specific shift. The client required documented access controls as a condition of contract renewal. The existing ID setup —a mix of old photo badges, agency-issued cards, and handwritten visitor logs—would not meet that standard.

The abc identity SOLUTION

Building a three-tier badge program: permanent staff badges with barcodes tied to access level and department, a high-volume temp worker program coordinated with all three staffing agencies, and a standardized single-day visitor badge for carrier access.

All badges included photos and printed zone indicators. A standing weekly reorder process ensured agency workers arriving Monday morning always had badges ready.

The Results

The pharmaceutical client renewed their contract after reviewing the new access control documentation. The facility eliminated handwritten visitor logs at the dock entrance within two weeks. Temp worker onboarding time dropped by roughly 35% once the agency badge coordination process was in place.

A follow-up audit six months later found the cold storage access records to be complete and audit-ready.

High staff turnover and client audits keeping you up at night? Let's build an ID program that keeps you compliant and client-ready.

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* Case Studies illustrate potential outcomes of how we can help you with excellent results. All information is fictitious in nature and used for illustrative purposes.